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    • DBP | Communications and Marketing

      Company Level: Any SizeType: Informational and Implementation

      This document explains why and how companies should develop a communications plan on D&I, including who should be involved and best practices. 

      DBP - Communications and Marketing

      TAGS

      • communication plan
      • best practices
      • marketing
      • communication strategy
      • case study
    • Beyond Starbucks: How Racism Shapes Customer Service

      Company Level: Any SizeType: Informational

      Using Starbucks' decision to hold unconscious bias training as a result of a 2018 racial incident at a store in Philadelphia as an example, two New York Times writers explore the ways that unconscious bias impacts customer service and what companies can do about it. 

      Download the full story PDF

      TAGS

      • customer service
      • unconscious bias
    • National Hispanic Corporate Council (NHCC)

      Company Level: Mid-size employer (250-1000 total employees)Type: Informational and Implementation

      The National Hispanic Corporate Council (NHCC) is a non‐profit organization working with corporate America since 1985 to provide its member companies a multi‐layered approach and resources to effectively maximize the diversity of the Hispanic market. NHCC provides our members access to a collaborative community that shares resources, knowledge, best practices, and innovative solutions to grow talent, customers, and suppliers.

      https://www.nhcchq.org/about-nhcc/

      TAGS

      • hispanic market